As part of your employee benefits package, your Mutual of Omaha life insurance coverage includes our TravelConnect program, which focuses on travel, medical, and safety-related services you may need while traveling.
The TravelConnect benefit is provided at no additional cost to you and includes a wealth of services when traveling just 100 miles or more from home. Services are provided for both business and leisure travel. Whether you want the weather forecast for your destination or need emergency medical help halfway around the world, MEDEX has the staff and resources to provide support 24 hours a day, seven days a week. Use the services as much or as little as you need. Call 800-527-0218.
Medical evacuation and transportation. In a medical emergency, MEDEX will arrange and pay for the transportation of the patient to the nearest medical facility able to treat the illness or injury. Once the patient is able to travel home, MEDEX will arrange and pay for the trip.
Dependent child transportation. If a medical emergency leaves no parent available, MEDEX will either arrange and pay for the child’s trip home or arrange and pay for a family member to travel to and care for the child.
Treatment monitoring. MEDEX acts as the care manager when the traveler has a medical emergency. The role of MEDEX varies from case to case. They can request medical records and have them reviewed by their medical director to ensure the treatment is appropriate. They could act as an intermediary. They could provide medical translation services for the patient and/or family. They could act as the communication conduit between the patient and their family back home.
